No automatic refunds
Payments made through this website, including convention registration fees, store orders and online gifts, are not refunded automatically.
How to ask for a refund or cancellation
Email info@cacnorthamerica.com with your name, the email you used, what you paid for, and the reason for your request. Including the details from your confirmation email helps us find your payment.
How requests are decided
The committee looks at each request individually and will reply to you by email with its decision.
Questions
This is a general policy. If you have any questions, contact the committee at info@cacnorthamerica.com.